CreateUP - EnglishAfter this module you will be able to:
After this module you will be able to:
Key Points:
Key Points:
Theory:
Theory:
Key Points:
Key Points:
Theory:
Theory:
Key Points:
Key Points:
Theory:
Please watch the video "The Cost of Workplace Conflict (LONG 1 hour 29 minutes)
Theory:
Please watch the video "The Cost of Workplace Conflict (LONG 1 hour 29 minutes)
Key Points:
Key Points:
Theory:
Please Read the following article "Resolving Conflict: Understanding the 5 conflict styles." which can also be listened to in Podcast form.
Theory:
Please Read the following article "Resolving Conflict: Understanding the 5 conflict styles." which can also be listened to in Podcast form.
Key Points:
Key Points:
Theory:
Theory:
Key Points:
Key Points:
Theory:
Theory:
Key Points:
Key Points:
Theory:
Please visit and explore podcasts and other ressources at the Conflict Resolution Network
Among other things you can find several podcasts about skills for conflict resolution.
Theory:
Please visit and explore podcasts and other ressources at the Conflict Resolution Network
Among other things you can find several podcasts about skills for conflict resolution.
Key Points:
Key Points:
Theory:
Theory:
Key Points:
Key Points:
Theory:
Please listen to the following following Harvard Business Review about conflict Management.
Theory:
Please listen to the following following Harvard Business Review about conflict Management.
Key Points:
Key Points:
Activity:
Activity:
Key Points:
Key Points:
Activity:
Activity:
Resources:
Resources:
Summary:
Summary:
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Miscommunication or lack of communication | |
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Clear communication | |
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Balanced resource allocation | |
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Mutual agreement on goals |
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To determine a winner and a loser | |
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To avoid any disagreements | |
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To meet at least some of each side's needs and address their interests | |
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To delay decision-making |
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Avoiding | |
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Competing | |
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Collaborating | |
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Accommodating |
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Identifying the source of the conflict | |
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Reaching an agreement | |
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Looking beyond the incident | |
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Requesting solutions |
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They support one side over the other | |
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They facilitate discussion and help find a solution | |
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They avoid getting involved in the conflict | |
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They impose a solution on the parties |
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Section completed |  |
| Exercise | Result | Your answer | Correct answer |
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